We ship Pan India and Internationally.

All orders are dispatched within 1 working day of order receipt.

We ship our Domestic Orders using Blue Dart/ECOM Express and ship our International Orders using DHL Express.

Transit times across India are as follows:

Delhi NCR – 1 to 2 working days

Metro Cities – 1 to 3 working days

North India – 2 to 4 working days

Rest of India – 2 to 5 working days

International transit times are as follows:

Asia (not including India) - 2 to 4 working days

GCC - 2 to 3 working days

Europe - 2 to 4 working days

North America - 2 to 4 working days

Australasia - 2 to 5 working days

Africa - 3 to 5 working days

For any order cancellation, please get in touch with us here.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us athi@toynama.com. Please note that returns will need to be sent to the following address: Basement, A-104, A Block, Vipul World, Sector 48, Gurgaon, Haryana 122018 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hi@toynama.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 5 business days have passed since we’ve approved your return, please contact us at hi@toynama.com.